ATTENTION EVERLASTING IMAGES CUSTOMERS:
You MUST keep in mind whenever reading these posts is that this company is simply the hobby of two wealthy GAY men. Their in-depth knowledge of sports is non-existent as is their their willingness to "spend a buck to make a buck". The result: YOU SUFFER and so do the employees. Does the fact that they change sales people like you change socks aggravate you to no end? We'll get more into that later.
-Would it be more profitable for you to have access to a current catalog featuring the prints that you and your customers can actually look at (not a simple listing) just like Blakeway has for you?
This has been brought up by the sales staff but will never happen as Robbie is frightened that people will steal his images - but mainly that nice catalogs are too expensive.
- Would it be more profitable for you for Everlasting Images to supply you with a nice display rack for their product in you gallery just like Blakeway has for you?
This has been brought up by the sales staff but the boys consider display racks too expensive.
- Wouldn't you buy framed prints directly from Everlasting Images if they offered an aluminum, non-scratch frame instead of soft pine?
One Christmas, a new client said they were stuck with hundreds of unsold framed product - the reason? chipped wooden frames. Was the product credited? NO The customer told Loring that they would purchase more for next Xmas if he would supply them with aluminum frames. Although Loring agreed that the customer was absolutely correct, and that the entire industry offers aluminum frames - wooden frames are cheaper. The client requested cardboard corners be sent to protect the product (there were hundreds on hand at EI - Loring told the sales person to charge the customer twenty five cents per corner...the customer has not been heard from since.
- When you deal with other vendors, are you able to apply for credit terms with them?
This will never happen at EI - NO ONE (not even large national chains) have net terms with them, everyone pays up front - Loring thinks that people with net terms "will steal from me...f**k that". PLUS an accounting department (although in the long run would benefit the company's bottom line) would mean having to pay more employees. WAIT...this is why they have NO national accounts.
Wednesday, May 21, 2008
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